12 Jobs in New York, NY
T2 Computing, Inc. is Hiring a Customer Success Representative Near New York, NY
POSITION SUMMARY
The role of the Customer Success Representative is to coordinate sales related activities, interface with customers and the sales team on a consistent basis. The CSR is responsible for taking care of the day-to-day activities of the sales team. They will work closely with the Sales Team as well as the Professional Services Group.
PRINCIPAL DUTIES
- Search for product, price, and availability for various products not currently in the database
- Prepare customer quotations on behalf of the Sales Teams
- Submit Manufacture Deal Registration forms
- Create sales orders from customer PO’s
- Respond to customer inquiries regarding order status, service questions, and rentals
- Secure customer payments
- Assist account managers on building complex quotes
- Technical liaison for account managers
- Track and communicate logistics to customers for orders while properly managing their expectations
- Identify new in-bound sales opportunities and disseminate to management for assignment
- Leverage customer purchase history to ensure consistent pricing/discounting
ACCOUNTABILITIES
- Timely response to customer inquires
- Timely creation of Sales Orders
- Timely processing of customer payments
- Consistent communication with account managers on customer activity
- Independently utilizes available resources to complete tasks
COMPETENCIES & EXPERIENCE
- Computer savvy with strong Microsoft Office, ie. Excel, Word skills
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- 2 years of customer service experience
- Ability to multi-task and operate with a sense of urgency in a rapidly changing environment
- Experience in a creative media environment (audio, video, etc.) is a plus
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Compensation package:
- Bonus opportunities
Ability to Relocate:
- New York, NY 10018: Relocate before starting work (Required)
Work Location: Hybrid remote in New York, NY 10018
Job Summary
Full Time
$60k-75k (estimate)
03/24/2024
07/03/2024
The job skills required for Customer Success Representative include Customer Service, CSR, Microsoft Office, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.
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